Customer Satisfaction
We want you to have a wonderful shopping experience with us, and be thrilled with your purchase. We attempt to keep a sufficient inventory of products on hand and ready to ship; however, because our products are designed and handcrafted by artists, there are some items we can only carry in limited quantities. If an item is unavailable, we will promptly notify you, and give you our best estimate of the delivery time frame. We never want you to be disappointed, and we appreciate your understanding about the occasional challenges in purchasing artisanal products.

Ordering
We have tried to make the BELLA FIGURA USA web site as clear, and easy to navigate as possible. Should you have any difficulties, feel free to call us at our toll free number 1-877-708-2233 Monday-Friday 11AM-5PM, EST. And of course, you can always contact us by email at: info@bellafigurausa.com

We accept Visa, MasterCard and PayPal.

Gift Wrap
Our small items are placed in gift boxes, at no additional charge to you. And except for the largest pieces, all other items are wrapped in gold tissue paper. If you require a personalized gift card, just let us know. In the checkout section, there is a place for special instructions. Simply write in your greeting, and we'll take care of it.

Return Policy
We strive for 100% customer satisfaction. If you are not completely happy with your purchase, you may exchange or receive a refund. Please follow our three easy steps: 1) Call us at 1-877-708-2233 to obtain a Return Authorization number. 2) Return the item and the completed Return Policy form, in the original packaging. 3) Return the item within 18 days of receipt of your shipment.

NOTE: Returns must be unworn and in the state you received them and returned in the original box. There is a 15% restocking fee on some items. Custom orders and sale items do not quality for return or refund. If unauthorized returns are sent, delivery will be refused and/or additional charges will be applied. We are sorry but shipping fees are not refundable.

Sales Tax
We are required by law to collect sales tax of 5% on goods and shipping charges shipped to addresses in the state of Virginia.

Shipping & Delivery
We ship by UPS ground service, normally arriving within 7-10 business days. Occasionally items ordered together may be shipped separately; however, you will not incur any additional charges. Please note: UPS does not deliver to PO boxes.

Some items from Europe are shipped directly to you, from their US distributor. This keeps your price as low as possible, and expedites the delivery.

If you require expedited delivery, please call our toll free number for exact charges.

Unless otherwise noted, please use the chart below to determine your delivery and processing rate:
$20.00 and under     $6.95
$20.01 - $ 35.00         $7.95
$35.01 - $ 50.00         $8.95
$50.01 - $ 75.00       $10.95
$75.01 - $100.00      $12.95
$100.01 - $150.00    $14.95
$150.01 - $200.00    $18.95
$200.01 - $300.00    $20.95
$300.01 - $500.00    $25.95
$501.01 - $750.00    $30.95
$750.01 - $800.00    $36.95
$800.01 and above - FREE!

Alaska & Hawaii/Outside US
Please call our toll free number, 1-877-708-2233, if you require shipment to either of these two states. At this time, we do not ship to any countries outside the US.

Damage in Shipment
All items shipped by UPS are insured against damage in shipping. Should damage occur in transit, please retain all packaging and contact us within 24 hours of receipt. We will arrange an inspection by the carrier, and upon receipt of the damage report and returned damaged merchandise; we will replace your order as quickly as possible.

Return Policies
We strive for 100% customer satisfaction. If you are not completely happy with your purchase, you may exchange or receive a refund. Please call us at 1-877-708-2233 to obtain a Return Authorization number. Then return the item along with the Return Policy form, in its original packaging, within 18 days of receipt of your shipment. NOTE: Returns must be unworn and in the state you received them and returned in the original box . There is a 15% restocking fee on some items. We are sorry but shipping fees are not refundable.

If the product is defective, follow the above procedures to receive a Return Authorization number. The product must be unused and in its original packaging.

No returns will be accepted after 18 days from initial receipt. Please ship return packages prepaid and insured to:
BELLA FIGURA USA
4201 Wilson Blvd. Suite 110-232B
Arlington, VA 22203

Custom orders and sale items, do not qualify for return or refund.

Typographic or photographic errors are subject to correction. We make our very best effort to give you a true description and representation of the item; but please understand that the color you view on your monitor may be somewhat different from the actual color of the product. We reserve the right to limit quantities ordered.

Privacy Policy
We do not sell or share your information with outside companies or third parties.